Ruby on Rails Engineer (Product/Support)
If you enjoy solving real-world problems, debugging complex systems, and having a direct impact on user experience - this is something for you!
We usually respond within a week
Do you care about making an impact on sustainability?
Help consumers and brands better understand their environmental impact and make better choices for the planet! 🌎
This role sits at the intersection of engineering, product, and client interaction. You will work in a dynamic, ticket-driven environment where priorities shift based on real usage, incidents, and business needs.
Rate: 130–170 PLN + VAT (B2B) per hour.
Location: Fully remote (Poland) 🌎 or Łódź (Poland)
What you’ll do:
Handle and triage incoming client requests (Jira, Slack, calls)
Investigate and resolve incidents across the full stack (backend, frontend, integrations)
Work on production issues - from quick fixes to deeper root-cause analysis
Collaborate with Product and Customer teams to understand and address user needs
Implement small improvements and fixes independently
Contribute to improving incident handling and support processes
Participate in on-call rotations and ensure system reliability
Provide technical input on feasibility and impact of client requests
Tech stack:
Ruby on Rails (monolith)
Hotwire / Turbo
AWS
Docker
GitHub Actions (CI/CD)
PostgreSQL
Datadog
What are we looking for? 🎯
5+ years of experience with Ruby on Rails
Strong experience working with production systems
Excellent debugging and problem-solving skills
Ability to work across the stack (backend, integrations, basic infra)
Strong ownership and communication skills
Comfortable working in a dynamic, reactive environment
Nice-to-have:
Experience in support / maintenance / -like roles
Familiarity with monitoring tools (e.g. Datadog)
Experience with AWS
What you get:
Real impact on system stability and client experience
High ownership and autonomy in decision-making
Exposure to a wide range of technical challenges
Close collaboration with product and client-facing teams
Opportunity to deeply understand how the system behaves in production
A role suited for engineers who enjoy problem-solving over repetitive feature delivery
It is not the best fit if:
You are looking for a purely feature-driven role with long-term, predictable roadmaps
You get frustrated by frequent context switching or changing priorities
You expect a clean, well-structured codebase with minimal technical debt
🚀 Think we’re a good match? Join our journey!
- Department
- Software Engineering
- Role
- Backend Engineer
- Locations
- Łódź (Monopolis)
- Remote status
- Fully Remote
- Employment type
- Full-time
Colleagues
Łódź (Monopolis)
Why work with us
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You may hear it frequently from leaders at DNA that they would like to attract people smarter than themselves. Leaders at DNA feel responsible for creating an environment in which self-motivated people build teams that are able to create great things.
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The source of productivity comes from a team having clearly defined autonomy and responsibility, not from micro-managing people.
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We believe that diversity and psychological safety at work matter — we get proofs of that everyday.
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Usually, the problems we are trying to solve are complex (not complicated). Frequently, it means that we follow the Agile process and build our organisation according to the DevOps model.
Join a team with great autonomy and responsibility. The team discusses business priorities with the Product Owner, defines architecture, technology stack, way of working, takes pride in engineering craftsmanship and is end-to-end responsible for the solution.
About DNA Technology
As part of the Digital New Agency (DNA) group, DNA Technology is an experienced technology partner supporting clients in solving complex problems using software. Specializing in building teams that build digital products, DNA Technology is a long-term travel companion to startups and industry leaders. DNA offices are located in Stockholm and Łódź.